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Terms & Conditions

1. Introduction
Welcome to SEND Horizons. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to these terms. If you do not agree, please do not use our website.

2. Use of Website

  • The content on this website is for general information only.

  • We make every effort to ensure information is accurate, but we do not guarantee that the information is always up-to-date or free from errors.

  • The content on this website does not replace professional advice. For individual care, please seek direct consultation with one of our qualified professionals.

3. Services

  • All services offered are subject to availability, suitability, and assessment.

  • Our team will provide advice, therapy, or support tailored to the needs of each individual or family.

  • Participation in any programme is at your discretion, and you should seek clarification if you have any concerns before starting.

4. Booking and Cancellations

  • Bookings for services are subject to confirmation and availability.

  • Cancellations or changes must be made within the notice period specified in your booking confirmation.

  • Failure to give notice may result in cancellation fees or loss of deposit.

5. Payment

  • All services are subject to agreed fees which will be clearly outlined before any work commences.

  • Payments must be made as agreed prior to or upon delivery of services.

  • Invoices are payable within the specified period stated on the invoice.

6. Confidentiality and Privacy

  • We are committed to protecting your privacy and handling your data securely.

  • Please refer to our Privacy Policy for full details on how we collect, use, and protect your personal information.

7. Intellectual Property

  • All content on this website (text, images, logos, branding, etc.) is the property of SEND Horizons unless otherwise stated.

  • You may not reproduce, distribute, or reuse any content without our written consent.

8. Limitation of Liability

  • We strive to provide the highest quality of care and information. However, we cannot be held liable for any loss or damage arising from the use of our website or services, except where required by law.

9. Third-Party Links

  • This website may contain links to other websites. We are not responsible for the content or privacy practices of these external sites.

10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Payment, Donations, and Governance

SEND Horizons operates as a Community Interest Company (CIC), which means we are a not-for-profit organisation committed to reinvesting our income into the services we provide for children, families, and the wider community.

  • Payments for Services:
    Fees charged for services go directly towards the delivery, improvement, and sustainability of our support programmes. Any surplus funds are reinvested into expanding our services and supporting additional families in need.

  • Donations:
    As a CIC, we also welcome donations. All donations are used solely to fund our wellbeing, therapy, and support services. Donations help us provide subsidised or free support for families who may not otherwise be able to access care.

  • Governance and Transparency:
    As a CIC, we are regulated by the UK’s Office of the Regulator of Community Interest Companies and operate in accordance with our CIC Articles of Association. We are committed to transparency, good governance, and ensuring that all funds are used for the benefit of the families and communities we serve​

12. Changes to These TermsWe may update these Terms and Conditions from time to time. The latest version will always be available on our website.

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Contact Us


If you have any questions about these Terms and Conditions, please contact us at:

SEND Horizons
[Insert address]
Email: [Insert email]
Phone: [Insert phone]

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