top of page

Privacy Policy

At SEND Horizons, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

1. Information We Collect

We may collect and process the following personal information:

  • Name, contact details, and other personal information you provide when contacting us or signing up for services.

  • Information related to your child’s care and therapy (if applicable).

  • Information automatically collected through website usage, such as IP address and browsing activity.

2. How We Use Your Information

We use your personal information to:

  • Provide and manage our services.

  • Communicate with you regarding appointments, services, and updates.

  • Ensure the safety, wellbeing, and support of our clients.

  • Comply with legal and regulatory obligations.

We will only collect and use your information where it is necessary for the delivery of our services or where you have given us consent.

3. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share information:

  • With our professional staff directly involved in providing care.

  • With third parties where required by law or where necessary to protect the safety of individuals.

  • With third parties who provide essential services to us (e.g., IT systems, appointment scheduling), under strict confidentiality agreements.

4. Data Security

We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access. Your information is stored securely and only accessible by authorised personnel.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data where appropriate.

  • Withdraw your consent at any time where we rely on consent to process your data.

6. Cookies & Website Tracking

Our website may use cookies or tracking technologies to improve user experience and analyse website traffic. You can adjust your browser settings to manage cookie preferences.

7. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at:

SEND Horizons
2 West End Lane, London, NW6 4NY
Email: info@sendhorizons.co.uk

bottom of page